Our Livestock Guarantee:
If you are a regular service client and you have your aquarium maintained by us at least once every four weeks, we guarantee the health of any livestock we sell to you for your aquarium for the entire time we are maintaining your aquarium. We can offer this because we quarantine all of our livestock before bringing it to your door. During this quarantine period, we make sure livestock is free from disease, not overly aggressive and eating properly. The healthy livestock we introduce into your tank are guaranteed to live for the entire time we are maintaining your aquarium. (*Some rules and conditions apply)
Installed Aquariums & Equipment Guarantee:
We guarantee all aquariums and aquarium equipment that we sell and install, excluding light ballasts and light bulbs, for a period of six (6) months after installation, parts and labor included. If any aquarium equipment that we sell and install, excluding light ballasts and light bulbs, fails within six months after installation, we will repair or replace the defective equipment completely free-of-charge, regardless of any limitations in the manufacturer’s warranty. We reserve the right to choose whether we will either repair or replace the equipment at our discretion.
Free-Loaner Policy:
Please note that this service is provided only to our regular service clients who have us maintain their aquariums at least once every four weeks. If you are a regular service client of ours, and any piece of critical life-support aquarium equipment on your aquarium fails and can be repaired, we will provide you with an adequate loaner replacement which you can use until your equipment can be repaired and re-installed on your aquarium, even if we did not sell you the failed equipment. Critical equipment is defined as any mechanical or electronic device that is necessary to preserve the health and safety of the livestock in an aquarium. Exceptions to this policy are the aquarium itself, lighting for fish-only aquariums, effect aeration, or any piece of equipment that will not immediately affect the health of the aquarium environment if it is disconnected. This policy does cover lighting when it is critical to the health of the environment, as in freshwater planted tanks and marine live-reef tanks.
